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Online Consultation

What is an online dermatology consultation?

It is a consultation via email.

Why have an online consultation?

There are many reasons. You might not have easy access to a dermatologist. You might not be able to get an appointment with a dermatologist fast enough. Perhaps you want a second opinion on you skin condition. You might want to have a diagnosis made of your condition before scheduling a face-to-face consultation.

Who will do the online consultation?

Dr. Jean Louw, a qualified dermatologist, will do the online consultation. Please view his qualifications.

How accurate is online consultations versus face-to-face consultations?

Studies suggest that the diagnostic accuracy of an online consultation is between 80-90% of a face-to-face consultation after submitting only one set of high quality photos. Occasionally clients will therefore be requested to submit additional photos.

How does an online consultation work?

Step 1: Please email or phone the practice to make sure Dr. Louw is available to do an online consultation.

Step 2: An online consultation costs R1200. To make a secure online payment, please click on the button below. Payfast is a secure online payment processor trusted by well known South African web based companies like TAKEALOT, TicketPros and Bid or Buy.


Step 4. Once we have received your email and confirmation of payment from PayFast, Dr. Louw will reply to you via email to initiate the online consultation.

When does an online consultation end?

A consultation is concluded once a diagnosis is made or if Dr. Louw decides a diagnosis is not possible via an online consultation.

What happens if a diagnosis cannot be made via an online consultation?

If a diagnosis cannot be made via an online consultation a prescription will not be issued and you will need to schedule a face-to-face consultation.

How do I receive a prescription for medication?

Dr. Louw will issue a prescription that can be faxed or emailed to you. If you live in South Africa you can take the prescription to any pharmacy.

If you live outside South Africa, we can put you in contact with a South African pharmacy that does international deliveries of medication.

487 thoughts to “Online Consultation”

  1. Hi there Sister Jessica,
    I have a concern. When on honeymoon I was bitten by a very small tick. I woke up with the tick on my arm the next morning so not sure how long it was there. Two weeks after the bite I started developing a rash on both of my arms, my left arm started up first and that is where the tick bit me. It itches very much the same as bite marks. It has been five weeks and the itching has not stopped and it looks like the rash is spreading. I also have very bad migraines and my one wrist is quite sore. I am not sure if I am allergic to something. Could I please get some advise on what to do.
    Thank you

    1. Good day Adri

      Please schedule an appointment to consult with the Dermatologist in order to determine type, cause and treatment of rash.

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